All Rounder- Flashpoint Swansea

We have an exciting opportunity, we are hiring a new members of staff to join our fantastic team at Flashpoint Swansea!

If you have a passion for climbing or want to get into climbing this is the perfect position for you!

 

Starting:                                 ASAP

Salary:                                    £11.60 p/hr    

Place of work:                       Flashpoint Swansea

Who will you report to:     Deputy Centre Manager

Work Hours:                          Two positions: 60 hrs p/mth (minimum)

Holiday entitlement:          Accrued at 12% (approx 30 days pro-rata) 

Application date:               Apply by 17th June 2024

 

Essential training dates: Please note that all applicants must be able to work the Summer Holiday 19th July – 2nd September and be available for training around the 8th – 18th July

 

So why would you want to join us? 

 

Who are we looking for?

Our ideal candidate has a passion for climbing, this being said, we will happily take on candidates who are new and interested in the industry and sport.

They can maintain a calm, approachable and professional manner, even in the face of adversity, and are willing to roll up their sleeves to help the team.. 

Someone who is open, honest, learns from their mistakes and is driven to help their peers and team succeed.

What’s more, they will understand the incredible effect climbing can have on people’s lives. By connecting them to their bodies, minds, other people and the natural environment.

 

Desired Experience:

 

Overview

All rounders will be the first point of contact for all customers, participants and visitors. They will be expected to have a solid knowledge for Flashpoint and Crazy Climb products, prices, building layout and policies. All rounders will be expected to deliver excellent customer service to all of our customers.

While on reception all rounders will be responsible for serving customers and ensuring bookings, payments, and operational documents are completed correctly. All rounders will also be responsible for cash handling, cleaning, basic cafe duties (barista and snacks), stock management and completing necessary maintenance inspections for the day, and daily departmental task lists.

All rounders will take an active approach to ensure the safety and fun of all participants while on sessions. They will be expected to run a number of different sessions ranging from our crazy climb session to more progressional sessions such as Flashpoint Youth. 

Line Management 

For this position the line manager is the Deputy Centre Manager.

The head coach is not a direct line manager to the “all-rounders”. However they are responsible for their performance during an instruction shift and will be responsible for providing them with training and support and will bring concerns to their line manager (Deputy Centre Manager). 

Specific Areas of Responsibility

General

Reception

Cafe

Instruction / Coaching

 

Applications

Please send a short (one side max) cover letter and C.V. to lizzie.diamond@flashpointswansea.com