All Rounder- Flashpoint Swansea
We have an exciting opportunity, we are hiring a new members of staff to join our fantastic team at Flashpoint Swansea!
If you have a passion for climbing or want to get into climbing this is the perfect position for you!
Starting: ASAP
Salary: £11.99 p/hr
Place of work: Flashpoint Swansea
Who will you report to: Deputy Centre Manager
Work Hours: 0 hrs and 60 hrs
Holiday entitlement: Accrued at 12% (approx 30 days pro-rata)
Application deadline: Apply by 15th June 2025
Please note that all applicants must be able to work during the summer holiday.
So why would you want to join us?
- Join this state of the art facility and be a big part of the Swansea climbing community.
- Our ethos revolves around developing the skills of our team, so you can expect support to develop your career.
- Working at a climbing wall is fun! Particularly if you are passionate about climbing and the communities climbing walls create.
- The work is varied, interesting and just the right amount of challenge to keep you on your toes.
- Swansea is an amazing place to be based for someone who is passionate about the outdoors.
- You get free use of all of our centres and discounts in our cafe/shop.
Who are we looking for?
Our ideal candidate has a passion for climbing, this being said, we will happily take on candidates who are new and interested in the industry and sport.
They can maintain a calm, approachable and professional manner, even in the face of adversity, and are willing to roll up their sleeves to help the team..
Someone who is open, honest, learns from their mistakes and is driven to help their peers and team succeed.
What’s more, they will understand the incredible effect climbing can have on people’s lives. By connecting them to their bodies, minds, other people and the natural environment.
Desired Experience:
- Receptionist experience at a climbing wall or similar
- Customer service experience in a fast-paced environment
- IT skills including google drive, Microsoft office and Rock Gym Pro
- Climbing and coaching qualifications and/or experience
Overview:
All rounders will be the first point of contact for all customers, participants and visitors. They will be expected to have a solid knowledge for Flashpoint and Crazy Climb products, prices, building layout and policies. All rounders will be expected to deliver excellent customer service to all of our customers.
While on reception all rounders will be responsible for serving customers and ensuring bookings, payments, and operational documents are completed correctly. All rounders will also be responsible for cash handling, cleaning, basic cafe duties (barista and snacks), stock management and completing necessary maintenance inspections for the day, and daily departmental task lists.
All rounders will take an active approach to ensure the safety and fun of all participants while on sessions. They will be expected to run a number of different sessions ranging from our crazy climb session to more progressional sessions such as Nicas/ Kids Club.
Line Management
For this position the line manager is the Deputy Centre Manager.
The head coach is not a direct line manager to the “all-rounders”. However they are responsible for their performance during an instruction shift and will be responsible for providing them with training and support and will bring concerns to their line manager (Deputy Centre Manager).
The cafe manager is not a direct line manager to the “all-rounders”. However they are also responsible for their performance during cafe shift and will be responsible for providing them with training and support and will bring concerns to their line manager (Deputy Centre Manager).
Specific Areas of Responsibility
General
Provide excellent customer service in line with the customer service policy
Uphold the image of the company through a professional appearance, attitude and service
Work to the policies, procedures and risk assessments provided by the company
Assist the company to improve it’s policies, procedures and risk assessments by discussing improvements with the managers
Accept any extra duties as required by the company and complete them with enthusiasm
Encourage community through promotion of events and being a welcoming, engaging and friendly representative for the company
Cleaning of any and all areas as required
Reception
Accurate cash handling
Keep up to date with the products and services provided by the company
Ensure accurate recording of daily tasks
Stock checks of the shop and/or cafe as required
Diligently ensuring that customers have the correct paperwork before participating in the activity
Handle customer data in a careful and sensitive manner as insisted on by GDPR legislation
Cafe
Serving food and drinks to customers
Making Barista style coffees
Ensuring safe practice food handling procedures (cleanliness and allergy awareness)
Preparing and serving pizza
Cleaning and washing dishes
Instruction / Coaching
Provide sessions for which you have been trained
Ensure sessions are safe, fun and progressive
Encourage repeat business through great service and informing customers of other products and services
Applications
Please send a short (one side max) cover letter and C.V. to lizzie.diamond@flashpointswansea.com